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Scope of engagement
Each engagement is defined by a written service plan listing the services in scope, the deliverables, the deadlines and the fee. Anything not listed in that plan is out of scope until both parties agree otherwise in writing.
What we need from you
We can only be accurate if the inputs are. You agree to provide complete and correct information by the agreed cut-off dates, to notify us promptly of changes affecting payroll or accounting, and to maintain the access we need to your systems.
Fees and payment
Fees are a fixed monthly amount stated in the service plan and invoiced monthly in arrears, payable within thirty days. Work outside the agreed scope is quoted before it starts. Fees do not change during a contract year unless the scope changes.
Term and termination
Engagements run on a rolling annual basis with a three-month notice period, so a full financial year can always be closed cleanly. On termination we hand over your records in a standard, readable format at no charge.
Liability
We carry professional indemnity insurance and stand behind our work. Our liability for any engagement is limited to the fees paid in the twelve months preceding the event, except where liability cannot be limited by law. We are not liable for penalties arising from information supplied late or incorrectly.
Confidentiality
Every engagement is covered by a mutual non-disclosure agreement. We do not name clients publicly without written permission, and staff assigned to your file are bound by individual confidentiality undertakings.
Governing law
These terms are governed by Belgian law. Disputes fall to the courts of Brussels, after both parties have made a genuine attempt to resolve the matter directly.